Wiggle Room Terms of Service

Effective Date: February 5, 2026

1. Acceptance of Terms

By accessing or using Wiggle Room (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service. Wiggle Room is operated by Wiggle Room (“we,” “us,” or “our”).

2. Description of Service

Wiggle Room is a childcare management platform that enables licensed childcare providers to manage enrollments, collect family and child information (including health information), generate enrollment packets, and administer their programs. The Service is designed for use by licensed childcare providers in New York State, including Group Family Child Care (GFCC), Family Child Care (FCC), and Day Care Center (DCC) providers.

3. Account Registration

To use the Service, you must create an account by providing your name and a valid phone number or email address. You agree to:

  • Provide accurate and complete registration information

  • Maintain the security of your account credentials

  • Notify us immediately of any unauthorized access to your account

  • Accept responsibility for all activity that occurs under your account

You must be at least 18 years of age to create an account and use the Service.

4. SMS/Text Messaging Terms

Program Name: Wiggle Room

Program Description: Wiggle Room sends SMS messages to registered childcare providers for account verification (one-time passwords) and transactional account notifications, including enrollment updates, billing alerts, and service communications.

Recurring messages. Message frequency varies based on your account activity. You may receive one-time passwords (OTPs) each time you log in, as well as account notifications when enrollment or billing events occur. You can expect to receive approximately 2–10 messages per month, depending on your usage.

Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

Opt-Out: You can cancel SMS messages at any time by texting STOP to any message you receive from Wiggle Room. After sending STOP, you will receive a single confirmation message, and no further SMS messages will be sent unless you re-opt-in.

Help: For help or information, text HELP to any message from Wiggle Room, or contact us at privacy@wiggleroomnow.com.

Carrier Liability: Carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages.

Privacy: Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Customer Care: For questions about the SMS program, email privacy@wiggleroomnow.com.

5. Provider Responsibilities for Enrollment Data

As a childcare provider using Wiggle Room, you are the data controller for enrollment information collected through your enrollment link. You are responsible for:

  • Ensuring you have proper consent from parents and guardians to collect and store their family’s personal information, including children’s health information

  • Handling enrollment data (including health information such as allergies, medications, and special needs) in accordance with applicable laws and regulations, including NYS OCFS requirements

  • Maintaining the confidentiality of enrolled families’ information

  • Complying with FERPA requirements if your program receives federal Department of Education funds (e.g., UPK/EPK)

  • Notifying families of how their information is used and stored

  • Responding to parent requests for access to or deletion of their child’s information in a timely manner

Wiggle Room provides the technical infrastructure to securely store and manage this data, but compliance with applicable privacy laws is a shared responsibility between you and Wiggle Room.

6. Subscription and Billing

Wiggle Room offers a trial period followed by a paid subscription. By subscribing, you agree to:

  • Pay the applicable subscription fees as described at the time of purchase

  • Provide valid payment information through our payment processor (Stripe)

  • Accept that subscriptions renew automatically unless canceled before the renewal date

  • Understand that refunds are handled in accordance with our refund policy

We reserve the right to modify pricing with 30 days’ notice. Continued use after a price change constitutes acceptance of the new pricing.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose

  • Attempt to gain unauthorized access to any part of the Service

  • Interfere with or disrupt the Service or its infrastructure

  • Upload malicious code, viruses, or harmful content

  • Access enrollment data belonging to other providers

  • Use children’s health or personal information for any purpose other than childcare administration

  • Share your account credentials with unauthorized individuals

  • Resell or redistribute the Service without our written permission

8. Data, Content, and Retention

You retain ownership of all data you submit to the Service, including enrollment data collected from families. By using the Service, you grant us a limited license to process, store, and display your data as necessary to provide the Service. We will not use your data for purposes unrelated to delivering and improving the Service.

Upon account termination, your provider data is retained for 30 days to allow for export. Enrollment records (including children’s health information) are retained in accordance with NYS OCFS recordkeeping requirements unless you request earlier deletion. You may export your data or request deletion at any time by contacting us.

In compliance with the New York SHIELD Act, if we become aware of a breach of security involving private information (including medical information collected during enrollment), we will notify affected individuals and the appropriate state authorities as required by law, without unreasonable delay.

9. Intellectual Property

The Service, including its design, features, code, and content (excluding user-submitted data), is the property of Wiggle Room and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

10. Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WIGGLE ROOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WIGGLE ROOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. You may terminate your account at any time by contacting us. Upon termination, your provider data will be retained for 30 days to allow for export, after which it will be permanently deleted. Enrollment records are retained as described in Section 8.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

14. Contact

For questions about these Terms of Service, please contact us at privacy@wiggleroomnow.com.